Mystery shoppers reveal that banks are struggling with COVID-19 response

Despite the COVID-19 pandemic, banks are reluctant to suggest alternative channels to their customers, says report. A recent study examined the response of the 15 leading North American banks to the COVID-19 pandemic. Researchers discovered that tellers only at three banks wore masks 100% of the time.  Participants visited 700 bank branches across the continent belonging […]

Continue Reading
Page 5 of 29
1 2 3 4 5 6 7 8 9 10 29